Privacy Policy

This assistant runs on the Island Ai page on Facebook. It is built and operated by Island Ai Ltd, and it answers questions on behalf of J.Kalachand, a home appliance and electronics retailer in Mauritius.

When your question needs a person rather than the assistant, the conversation is passed to a member of the J.Kalachand team, who replies to you through a support platform that Island Ai Ltd provides.

When you message the Island Ai page on Facebook Messenger, we store:

• Your messages — the text you send and the replies you receive.
• Anything you attach — photographs, videos, voice notes and documents. We keep our own copy, because the links Facebook gives us expire after a short time.
• Your name and profile picture, as Facebook provides them, and the page-scoped ID Facebook assigns you. We never receive your Facebook password, your email, or your friends list.
• Contact details you choose to give us — a phone number or an email address, when you provide one so the team can reach you.
• A short summary of your request, written automatically, so that whoever picks it up does not make you repeat yourself.
• Notes written by our team about handling your request.

We do not ask for, and do not want, card numbers, bank details, national identity numbers or passwords. Please do not send them in a chat. If a request needs documents of that kind, we will ask you to email them or bring them to a showroom instead.

To answer your question, to pass it to the right team when the assistant cannot help, and so that a colleague picking the conversation up later can see what has already been said.

We also look at overall figures — how many conversations, how long people wait, how many were complaints — to see whether the service is working. Those figures are about the service, not about you.

Your conversation is seen by a small number of parties, each for one purpose:

• The J.Kalachand team — when your question needs a person, their staff read the conversation and reply to you.
• Meta — the messages travel over Facebook Messenger, under Meta's own privacy policy.
• Voiceflow — runs the assistant that writes the replies.
• OpenAI and Anthropic — read the photographs you send so the assistant can tell what they show, and write the short internal summaries.

We do not sell your data, and we do not share it for advertising. Beyond the parties above, nobody sees your conversation.

Conversations and their attachments are kept while the service is running, so that the history of your dealings with the shop stays available to you and to the team.

The short summary the assistant uses to remember a previous request stops being used after six months.

You can ask us to delete everything at any time — see below.

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. We act on a deletion request within 30 days.

How to request deletion

This service is meant for customers of J.Kalachand and is not directed at children. If you believe a child has sent us personal information, contact us and we will remove it.

Write to developer@islandai.co, or message the Island Ai page on Facebook and ask for your request to be passed to a person.

If what we collect changes, this page changes with it, and the date at the top is updated.